Privacy Policy

1. Introduction

Bondwell ("we", "us", "our") is committed to handling the personal information of our participants, visitors, and enquirers with care and transparency. This Privacy Policy describes what personal data we collect, why we collect it, how we use it, and the rights you have in relation to it.

This policy applies to all personal data collected through our website at bondwelleed.world, our registration forms, and in connection with our programmes. It should be read alongside our Terms & Conditions and Cookie Policy.

For questions about this policy, contact us at [email protected].

2. Data We Collect

Information you provide directly

• Full name and email address (enquiry and registration forms)
• Phone number (optional, if provided)
• Message content submitted through our contact form
• Programme booking information

Information collected automatically

• Browser type, device, and approximate location (via analytics)
• Pages visited and session duration on our website
• Cookie preferences and consent records

Legal basis for processing (PDPA, Thailand)

We process personal data under the Thailand Personal Data Protection Act B.E. 2562 (2019) (PDPA). Our legal bases are: consent (for marketing communications and optional cookies), contractual necessity (for delivering paid programmes), and legitimate interest (for website analytics and security).

Retention periods

• Enquiry data: 12 months from last contact
• Programme registration data: 3 years from the programme date
• Cookie consent records: 13 months
• Financial records (where applicable): 7 years per Thai accounting requirements

3. How We Use Your Data

• To respond to enquiries and process programme registrations
• To send confirmation and programme-related communications
• To send programme updates or newsletters (only with your consent; unsubscribe at any time)
• To improve our website using aggregated, anonymised analytics data
• To comply with legal obligations under Thai law

Third-party services

We use Google Analytics (aggregate, anonymised data only) to understand website usage. We do not sell personal data to any third party. Where we engage processors (e.g. email delivery services), they are bound by data processing agreements.

4. Data Protection Measures

• All data transmitted via our website is encrypted in transit (HTTPS/TLS)
• Access to personal data is restricted to Bondwell staff with a need to process it
• Data stored on our systems is protected by access controls and regular security reviews
• In the event of a data breach affecting your rights, we will notify you and the relevant authority within 72 hours where required by law

5. Cookies

We use essential, analytics, and preference cookies. For a full breakdown of cookie types and how to manage them, see our Cookie Policy. You can update your cookie preferences at any time through that page.

6. Your Rights Under the PDPA

As a data subject under Thai law, you have the following rights:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Ask us to correct inaccurate data
• Right to erasure: Request deletion of your personal data where we have no lawful basis to retain it
• Right to restriction: Ask us to pause processing in certain circumstances
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time without affecting prior lawful processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have been infringed.

7. Third-Party Links

Our website may include links to external websites. Bondwell is not responsible for the privacy practices of those sites. We encourage you to review their policies before sharing personal data.

8. Children's Privacy

Our programmes and website are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or programmes after an update constitutes acceptance of the revised policy. For significant changes, we will provide notice by email where we hold your contact details.

10. Contact

For any privacy-related enquiry or to exercise your rights:

• Email: [email protected]
• Post: Bondwell, 77 Rama IX Road, Huai Khwang, Bangkok 10310, Thailand
• Phone: +66 2 246 9035 (Mon–Fri, 9:00–18:00)